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Citizen Charter

 

 

Government of the People's Republic of Bangladesh

Office of the Upazila Nirbahi Officer, Kaunia, Rangpur

http://kaunia.rangpur.gov.bd

 

Vision: Efficient, dynamic, development friendly and people friendly administration.

Mission: To ensure timely and quality service through enhancement of administrative skills, proper use of information technology and change of attitude of service providers and practice of innovation.

Citizen's Charter

SL

Name of service

Maximum time required

Necessary documents

Place of receipt of required documents

Fee / Charge (Money deposit code / sector deposit time)

Officer-in-Charge (designation, telephone number and e-mail)

Senior officer, to whom appeal can be made (designation, telephone number and e-mail)

1

2

3

4

5

6

7

8

1

To provide the required information regarding various departments of the upazila in accordance with the Right to Information Act 2009

20 Days

Written application in the prescribed form as per Right to Information Act 2009.

Office of Upazila Nirbahi Officer, Kaunia, Rangpur / concerned office.

Volume of information and Media

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

2

Issuance of certificate of NGO activities

10 Days

1. Application on organization pad

2. Annual activity report of the organization

3. Income-expenditure report of the organization 4. Report on the progress of the project implemented by the organization

5. Fixed image of program implemented as per field

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

3

Certificate case / collection of government dues

6 Months

1. The amount of the claim in the application

2. Fixed court fees

-

Stamp / court fee at fixed rate as per government demand

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

4

Investigation and disposal of general complaints

15 Days

1. Submit specific written complaints

2. Attendance with witness-evidence

3. Investigation Report (where applicable)

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

5

Payment of salary bill of teachers of Non govt. colleges, schools and madrasas (if applicable)

2 days

1. MPO sheet

2. Teacher attendance

3. Bill

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

6

Market lease

60 Days

Through tender schedule

Deputy Commissioner's Office, Rangpur / Upazila Nirbahi Officer's Office / AC Land Office, Kaunia, Rangpur

Highest tender price. 

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

7

Renewal of lease of handed over property

02 Days

1. Case document with specific proposal of AC (Land)

2. Photocopy of application and previously taken DCR

AC Land Office, Kaunia, Rangpur

Fixed renewal fee as per government demand

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

8

VGF / Relief /

Distribute AID

20 Days

1. Attested photocopy of voter ID card

2. Photo-01 (Passport size)

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

9

Jal Mahal

60 Days

1. Tender schedule

2. Updated trade license

3. Bank draft / pay-order will be adjusted with the lease price.

Deputy Commissioner's Office, Rangpur / Upazila Nirbahi Officer's Office / AC Land Office, Kaunia, Rangpur

Highest tender price.

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

10

Distribution of

bulk allocation /special grant in private organization

15 Days

1. Application on the organization's pad

2. Minutes of the meeting

3. Identity card

Upazila Nirbahi Officer's Office, Kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

11

Distribution of grants received from Hon'ble President, Hon'ble Prime  Minister, Hon'ble Member of Parliament and other Ministries

07 days

1.List of grants received

2.Attested photocopy of the national identity card of the person.

3. Copy of citizenship issued by UP Chairman

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

12

Nomination of guardian member of the ad hoc committee of the educational institution

02 days

1. Application on the organization's pad.

2. List of names of 3 proposed parents

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

13

Appointment of Presiding Officer for formation of Managing Committee of Educational Institutions

02 days

1. Application on the organization's pad.

2. Paper for expiration of the previous committee

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

14

Proposal for settlement of agricultural govt land and non-agricultural govt land among the landless to be sent to the Deputy Commissioner

60 days

1. Application form

2. Joint picture of husband / wife / family

3. Certificate of landless by the concerned UP Chairman

4. Union citizenship certificate

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

15

Elderly allowance, widow and husband divorce distressed women allowance, indigent disability allowance activities

60 Days

1. Application form

2. Attested photocopy of National Identity Card

3. Picture 01 copy

4. Certification of the concerned UP Chairman

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Upazila Social Service officer, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

16

Leas of Chandina vita

45 Days

1. Trade license

2. Certificate of citizenship

3. Picture 01 copy

Deputy Commissioner's Office, Rangpur / Upazila Nirbahi Officer's Office / Upazila Land Office, Kaunia, Rangpur

50 taka per square meter

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Asistant Commissioner(Land), kaunia, Rangpur  

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

17

Provide feedback on JSC / SSC / HSC examination centers

07 Days  

Application on the organization's pad.

Board of Secondary and Higher Secondary Education, Dinajpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

18

Rural Infrastructure Construction Activities (Bridge / Calvert)

60 Days

1. Schedule price

2. Bank draft

3. Attested copy of trade license

4. Must have necessary documents

LGED and PIO, Kaunia, Rangpur

Scheduled purchase with prescribed fee and payment of VAT, IT where applicable

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

PIO, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

19

Primary school repair / renovation

20 Days

 1. Application on the organization's pad

2. Budget Copy

Upazila Education Office & LGED, Kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Upazila Education Officer & Upazila Enginner, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

20

Providing honorarium to heroic freedom fighters

New beneficiaries maximum 3 months

1. Application in the prescribed form

2. Certificate in favor of freedom fighters

3. Picture-02 (two) copies

4. Photocopy of Voter ID Card

Upazila Nirbahi Office & USSO Office, kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Upazila Social Service officer, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

21

Job creation program for the extremely poor (40 days)

40 Days

1. Beneficiary application form

2. Beneficiary priority list determining table

3. Passport size photo

4. Photocopy of National Identity Card

Upazila Nirbahi Office & PIO Office, kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

PIO, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

22

Amar Bari Amar Khamar Project Loan / Youth Loan Approval

2 Months

1. Application in the prescribed form

2. Photocopy of Voter ID Card

3. Passport size photo-02 copy

4. Certificate of training

Upazila Nirbahi Office,BRDB Office & Upazila Youth Development Office, Kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

BRDB Officer & Upazila Youth Development Officer, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

23

Food grain collection

7 Days

1. List of farmers in the Agriculture Office

2. Photocopy of Voter ID Card

3. Agricultural Card

Upazila Nirbahi Office, LSD Office & UFO Office, kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Upazila Food Controller, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

24

Kabikha / Kabita / TR (General and Special)

60 Days

1. Photocopy of passport size photo and national identity card in the proposal form of the project committee of the project chairman and secretary.

2. Execution of contract by non-judicial stamp of Rs. 300 / - by project chairman and secretary.

3. Accept product solicitation form.

4. Accepting project estimates.

5. After the completion of the project, the chairman and secretary sent the final report along with the master roll and voucher.

Upazila Nirbahi Office & PIO Office, kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

PIO, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

25

Services related to prevention of violence against women and child trafficking

15 Days

1. Written application.

2. The application must have specific topics and necessary information.

 

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

UWAO, Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

26

Application for permission for various meetings / associations / fairs / circuses / religious ceremonies with the Deputy Commissioner

2 days

1. Written application

2. Attested copy of the minutes of the organization

3. List of names with the names of the guests

4. Copy of President / Secretary

 

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

27

Provision of honorarium to UP Chairman / Member / Dafadar / Village Police

15 Days

1. Allocation letter

2. Bank account number

3. Necessary information

Upazila Nirbahi Office, kaunia, Rangpur

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

28

Distribution of fertilizers and seeds

15 Days

1. Application form

2. Photocopy of  NID

3. Picture-01 copy

4. Trade license

5. Bank Solvency Certificate

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

Upazila Agriculture officer,Kaunia, Rangpur

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

29

Forwarding the application for amendment of birth registration with the Deputy Commissioner

15 Days

1. Application form

2. Attested photocopy of JSC / SSC examination certificate

3. Attested photocopy of National Identity Card

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

 

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

 

30

Investigation and disposal of general complaints

07 Days

Application form

  •  

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

 

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

 

31

Sending investigation report on brick kiln / petrol pump, and home theater, fair, circus

15 Days

Application form

-

Free

Upazila Nirbahi Officer, kaunia, Rangpur

Phone: (+88) 0522456001

E-mail: unokaunia@mopa.gov.bd

 

Deputy Commissioner, Rangpur

Phone: (+88) 0521-62121

E-mail: dcrangpur@mopa.gov.bd

 

 

Expectations from you

  • Complete application submission
  • Pay the required fees in due process
  • Attend the day of the public hearing


 

 

Last Updated: October, 2019

 

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